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Steward Training: Problem-Solving in the Workplace (online)

Course Number
OLLB112

This tools-building workshop emphasizes the rights of stewards/committee persons in resolving disputes in the workplace. Participants will learn how to protect the grievance process, the equality principle, and how to simplify grievance writing. This online workshop is part of the four-course Labor Leadership Skills Certificate Program.

Choose your Class

Effective March 16, 2020, the educational programs scheduled to be delivered at our New York City facility will be moved to virtual delivery, where possible, or rescheduled. For those programs that do not lend themselves to a distance-education format, we will postpone them until we receive guidance from the University and public health officials that it is safe to hold those programs in-person. Please contact ilrcustomerservice@cornell.edu with any questions. We will provide updates as they become available from the University.

Schedule & Details

Course

This tools-building workshop emphasizes the rights of stewards/committee persons in resolving disputes in the workplace.  The right to information, the duty of fair representation, and member’s right to representation of their Weingarten rights will be covered.  Participants will learn how to protect the grievance process, the equality principle, the seven tests of just cause, and how to simplify grievance writing.

Key Topics

  • Basics of labor law
  • Sound grievance procedures
  • The investigation
  • Writing the grievance

Approach and Features
This asynchronous online workshop utilizes role plays, group discussions and a mock grievance meeting. Participants can access the website 24 hours a day seven days a week for twenty one days when it is convenient for them.  Participants do not have to be online on a specific date or time.  Participants must log in on at least 6 different days over the three weeks to allow interaction with others in the workshop.  Participants are given a variety of scenarios and situations and decide how they would best handle the situation.

Benefits to You and Your Organization
Participants benefit from examples and determine best practices from various unions and sectors.  Participants can build their confidence and skill level in a safe environment and gain feedback on their approach.

This workshop is part of the four-course Labor Leadership Skills Certificate Program, that also includes Costing Out a Contract, Basic Negotiation Skills, Steward Training and Effective Communication. Sign up for all four courses at a discounted rate of $597 (a $796 value) to earn your Labor Leadership Skills Certificate →

Customized Delivery

Schedule this program for your organization.

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This course is part of this certificate

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